Shipping & Delivery

We’re always striving to make it easier for you to enjoy fresh, nourishing snacks. Here’s what you can expect when you place an order with us:

☑️ Orders ship within 2-5 business days
☑️ Shipped with cold packaging to maintain freshness
☑️ Tracking information provided once your order ships

Subscription Shipping:

  • All subscription orders ship on Mondays. Orders placed after Monday will be processed and shipped the following week.
  • Future deliveries will be based on your selected frequency (every 2 weeks or 4 weeks). 
  • For local pick-ups or deliveries, your chosen day and time will be the cadence for all future orders.

Shipping Rates & Locations:

  • Currently, we ship within the United States.
  • Shipping costs are calculated at checkout based on your location.
  • We’re working on expanding our delivery options—stay tuned!

Estimated Delivery Times:

  • Standard Shipping: 2-4 business days
  • Express Shipping: 1-3 business days

Cold Shipping Notice:
Since Nature’s Candy Bar is made with real, whole ingredients, we take extra care when shipping to warm climates. Your order will be shipped with cold packaging and ice packs, but we recommend freezing your bars immediately upon arrival.

Lost or Delayed Packages: 
Once your order leaves our facility, we are not responsible for delays caused by the carrier. If your tracking number shows a delay or missing package, please contact the shipping provider first. If you need additional support, reach out to us at contact@rjnaturals.us.

Returns & Refund Policy

Since our bars are perishable food items, we do not accept returns to ensure product quality and safety. However, if there is an issue with your order, we’ll make it right.

Damaged or Incorrect Orders:
If your order arrives damaged or incorrect, please contact us within 1 day of delivery with your order number and a photo of the issue at contact@rjnaturals.us, and we’ll be happy to assist you.

Refunds & Replacements:
We handle refunds and replacements on a case-by-case basis. If you experience any issues with your order, please reach out so we can find the best solution for you.

All Sales Final Policy:
Due to the nature of our products, all sales are final. We appreciate your understanding and are here to help if you have any concerns!

Shipping FAQs

When will my order ship?

Orders are typically processed and shipped within 2-5 business days, as our bars are handmade in small batches to ensure the highest quality and freshness. You’ll receive a tracking number via email once your order is on its way.

How is my order shipped?

To ensure freshness, we ship Nature’s Candy Bar with cold packaging and ice packs. We recommend freezing your bars upon arrival for optimal quality.

Where do you ship?

Currently, we ship within United States. We’re actively working on expanding our shipping options—stay tuned!

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and order size. We’re working on more affordable and realistic shipping solutions to make delivery easier for you.

How long does shipping take?

  • Standard Shipping: 2-4 business days
  • Express Shipping: 1-3 business days (if available)

What if my order is delayed or lost?

Once your order is shipped, we are not responsible for carrier delays. If your tracking number shows a delay or missing package, please contact the shipping provider first. If you need further assistance, email us at contact@rjnaturals.us.

Do you accept returns?

Since our bars are perishable food items, we do not accept returns to maintain product quality and safety. However, if there’s an issue with your order, please reach out to us at contact@rjnaturals.us within 1 day of delivery.

My order arrived damaged. What should I do?

If your order arrives damaged or incorrect, please email us at contact@rjnaturals.us within 1 day of delivery with your order number and a photo of the issue, and we’ll make it right.

Can I change or cancel my order after placing it?

We work quickly to process orders, so once an order is placed, changes or cancellations may not be possible. If you need assistance, contact us at contact@rjnaturals.us as soon as possible, and we’ll do our best to help.

Local Pickup & Delivery Options

Orange County, CA

  • *LOCAL PICKUP*

    📍 RJ Naturals Kitchen – 350 Clinton St,
    Ste A, Costa Mesa, CA 92626

  • *LOCAL DELIVERY*

    📍 10-mile radius from 350 Clinton St,
    Ste A, Costa Mesa, CA 92626

  • Pickup Option:

    Select “Local Pickup” at checkout, and you’ll receive a confirmation email with pickup details. When your order is ready, we’ll text the number associated with your order and a representative will hand off your order to you in person at the designated pickup spot.

  • Local Delivery:

    We offer delivery within a 10-mile radius of our kitchen location. Select “Local Delivery” at checkout, and we’ll schedule a time to drop off your order. You’ll receive a text notification when we’re on the way and upon arrival.

Local Pick Up & Delivery FAQs

Where do you offer local pickup?

We offer local pickup at the RJ Naturals Kitchen:

📍 The Hood Kitchen (RJ Naturals Kitchen) –
350 Clinton St, Ste A, Costa Mesa, CA 92626

What are the pickup hours?

We offer pickups Sunday, Monday, and Tuesdays from 11AM - 3PM.

If you need to request a pickup time outside of this range, feel free to email us at contact@rjnaturals.us, and we’ll do our best to accommodate!

How do I choose local pickup?

At checkout, select "Local Pickup" from the dropdown menu and choose your preferred location:

Once your order is ready, we’ll send you an email and text notification with pickup details. A representative will be there to hand off your order in person at the designated pickup spot in front of the building.

Where do you offer local delivery?

We currently deliver within a 10-mile radius of Costa Mesa, CA (92626). If your address falls within this zone, you’ll see the Local Delivery option at checkout.

How do I choose local delivery?

At checkout, select "Local Delivery" from the dropdown menu. After placing your order, you’ll receive an email with your scheduled delivery date and time window.

How does local delivery work?

  • You’ll receive a text message when we’re on the way and upon arrival.
  • A representative will hand off your order to you in person.
  • If you have special delivery instructions, reply to our text or email us before your delivery time.

What if I’m not home for delivery?

Since our bars are fresh and require cold storage, we recommend ensuring someone is available to receive the order. If you need to reschedule, let us know in advance by replying to your confirmation email or texting us when we notify you that we're on the way.

How should I store my bars after pickup or delivery?

Our bars are made fresh and should be kept frozen for optimal freshness. We recommend:

  • Refrigerated: Up to 4 weeks
  • Frozen: Up to 3 months

Still Have Questions?

We’re here to help! If you have any questions about shipping, delivery, or your order, please fill out the form below. You can also contact us at contact@rjnaturals.us or send us a DM on @rjnaturals.us.